There are many qualities important to a company’s success. At Phoenix, we follow a set of guiding principles that form the character of our organization. All Phoenix employees understand these values and guarantee that they are upheld each and every day.
Guiding Principles
Honesty
- Honesty is the foundation for all activities.
- Phoenix employees are honest and ethical.
- When mistakes happen, we acknowledge them and correct them immediately.
Respect
- We show respect for each other and for everyone we come into contact with while performing our duties.
Customer Service
- We provide outstanding service to all of our clients, from homeowner to resident.
- We respond to all calls and inquiries, promptly and politely.
- We are accountable to our commitments.
- We continually update knowledge and professional training to maintain skills necessary to deliver the highest standards of service.
Teamwork
- We support and help one another in a team environment.
Attitude
- We are courteous, friendly and helpful at all times.
- We strive to have fun and enjoy our work.